PRIVACY POLICIES: LINKU MKT LLC

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This Privacy Policy explains how LINKU MKT LLC ("Company," "we," "us," or "our") collects, uses, shares, and protects your personal information when you interact with our platform, services, website, or software (collectively, the "Services").

1. WHO WE ARE

LINKU MKT LLC is a Florida-based company providing an online reputation management SaaS platform designed to help businesses (our clients) generate more reviews and manage customer feedback, including via SMS, email, and automated tools.

We operate as a data processor or sub-processor in most cases, processing personal information on behalf of our clients, who are the controllers of their customer data.

2. INFORMATION WE COLLECT

We collect the following categories of information:

A. Identifiers — such as name, contact information, account login, email address, IP address. ✅ Collected

B. Customer Records (Cal. Civ. Code § 1798.80) — such as name, address, employment, or financial data. ✅ Collected

C. Protected Classification Characteristics — such as age, gender, marital status. ✅ Collected

D. Commercial Information — such as payment data, subscription history. ✅ Collected

E. Biometric Information — ❌ Not Collected

F. Internet Activity — such as browsing behavior on our Services, pixel data, Google Analytics data. ✅ Collected

G. Geolocation Data — approximate location based on IP. ✅ Collected

H. Sensory Data — such as support call recordings or image uploads. ✅ Collected

I. Professional or Employment Data — such as business title, industry, or position. ✅ Collected

J. Non-public Education Information — ❌ Not Collected

K. Inferences or Profile Data — ❌ Not Collected

L. Sensitive Personal Information — such as login credentials, credit card number. ✅ Collected (via third parties)

3. HOW WE COLLECT INFORMATION

We collect data:

Directly from you — via forms, chats, or account creation
Automatically — via cookies, pixels, and analytics tools
From third parties — including Stripe, Google, Meta, and others with whom you connect your account.

4. USE OF PERSONAL INFORMATION

We use your personal information to:

Provide and maintain the Services
Process transactions and manage subscriptions
Deliver communications (SMS, email, etc.)
Improve our product through analytics and AI
Fulfill legal obligations
Prevent fraud or abuse

Artificial Intelligence

We may use AI (e.g., OpenAI, GPT) to generate content (e.g., message templates, responses). While useful, such content may:

Contain inaccuracies or biases
Not be guaranteed to meet legal or professional standards

You are responsible for reviewing AI-generated content before use.

5. USE OF COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies (e.g., Meta Pixel, Google Analytics, Tag Manager) to:

Analyze usage behavior
Provide remarketing and retargeting
Personalize your experience

You may see a cookie notice on our site. Your continued use implies consent unless you adjust your browser settings or opt-out where applicable.

6. DATA RETENTION

We retain personal information as long as your account is active, or as needed to:

Comply with legal obligations
Resolve disputes
Enforce agreements

7. SHARING YOUR INFORMATION

We may share your information with:

Service providers (e.g., hosting, payment processors, analytics)
SMS and communication vendors (e.g., Twilio via A2P 10DLC)
API partners (e.g., Google, Meta, Stripe, OpenAI)
Government or legal authorities as required by law

We do not sell your personal information.

We only share mobile opt-in data with authorized providers under strict data protection agreements.

8. YOUR RIGHTS UNDER U.S. PRIVACY LAWS

Depending on your state, you may have the right to:

Access or delete your personal information
Request correction
Know how your data is shared
Limit use of sensitive data
Opt out of SMS/email marketing
Appeal our decision on your data request

To exercise your rights, email us at: [email protected]

We may verify your identity before fulfilling your request.

9. COMMUNICATIONS, OPT-IN, AND CONSENT

You or your customers may receive automated SMS or email messages through our platform. These messages are subject to:

TCPA and CAN-SPAM regulations
Prior express written consent requirements
Opt-out capability (e.g., replying “STOP” to an SMS)

Clients are responsible for obtaining proper consent from their end users before using our Services to send messages.

10. CHILDREN’S PRIVACY

Our Services are not intended for users under the age of 18. We do not knowingly collect data from children. If we learn we have inadvertently collected such data, we will delete it.

11. DATA SECURITY

We implement reasonable safeguards including:

Encryption (where applicable)
HTTPS
Account authentication measures

However, no system is 100% secure. In case of a data breach, we will notify affected users if required by law.

12. LIMITATION OF LIABILITY FOR EXTERNAL FAILURES

We rely on third-party systems (e.g., Twilio, Meta, Stripe). We are not responsible for delays, errors, or damages caused by their outages or failures.

13. DISCLAIMER ON RESULTS

We do not guarantee the number of reviews, quality of reviews, or improved online reputation. Results vary depending on factors outside our control, such as client participation and customer behavior.

Any case studies or testimonials are illustrative only.

14. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. Updates will be posted with a new "Effective Date." If material changes are made, we may notify you via email or site notice.

15. CONTACT US

If you have questions about this Policy or your data: LINKU MKT LLC
8400 Pulaski Drive
Kissimmee, Florida 34747, United States
Email: [email protected]
Phone: +1 407-378-3547